Privacy Policy

Hello Bethel (“Hello Bethel”, “we”, “us”, or “our”), operated by Quick Contact Center Inc., provides an intelligent automated voice receptionist and job triage dispatch platform designed specifically for trade contractors, field technicians, and trade business professionals across Canada and the United States.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our mobile applications (iOS and Android), visit our website at hellobethel.com, or interact with our automated telephony reception systems. We adhere to Canadian privacy principles under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial and state privacy standards.

We process information belonging to two primary categories of individuals:

Transparency and regulatory compliance are integral to our service. Whenever an inbound call is connected to Hello Bethel’s automated receptionist, an introductory disclosure is played at the start of the call informing the caller that the call is being recorded and processed for quality, scheduling, and service delivery purposes.

Continued participation in the call constitutes consent to the recording and transcription of the conversation pursuant to applicable Canadian and U.S. telecommunications laws. If a caller does not wish to be recorded, they may disconnect and contact the business owner via alternative methods.

We use personal information exclusively for legitimate business and operational purposes:

• •Job Intake & Lead Dispatch: Transmitting structured lead summaries, caller audio recordings, and urgent action items directly to the registered trade business owner via push notifications and the mobile application.
• •Schedule Studio Management: Populating callback reminders, appointment windows, and follow-up queues requested by callers.
• •Service Reliability & Quality: Monitoring speech recognition accuracy, call audio streaming quality, uptime, and system diagnostics.
• •Account Security & Fraud Prevention: Authenticating user logins, detecting automated abuse, and protecting telecommunications routing infrastructure.
• •Customer Support & Legal Compliance: Responding to account inquiries, resolving technical issues, and fulfilling statutory accounting and regulatory duties.

To deliver 24/7 telecommunications and cloud computing, Hello Bethel partners with enterprise-grade cloud and telephony infrastructure providers bound by rigorous confidentiality and data protection agreements:

• •Telephony & Voice Carrier Infrastructure: Twilio Inc. and Vapi AI for real-time PSTN telephony routing, carrier forwarding, and speech synthesis.
• •Cloud Hosting & Database Storage: Microsoft Azure and Google Cloud Platform for secure encrypted database hosting, serverless computing, and backup redundancy.
• •Push Notifications & Authentication: Google Firebase (Cloud Messaging and App Check) for real-time dispatch alerts and mobile app integrity.
• •Payment Processing: Stripe Inc., Apple App Store, and Google Play Store for secure payment processing.

We employ defense-in-depth technical and organizational measures to safeguard your information:

• •Encryption in Transit: All data transmitted between our mobile applications, backend APIs, and telephony partners is encrypted using Transport Layer Security (TLS 1.2 / TLS 1.3) and secure WebSockets.
• •Encryption at Rest: Database records, transcripts, and audio storage volumes are encrypted using industry-standard AES-256 encryption.
• •Access Controls: Strict role-based least-privilege access controls, multi-factor authentication, and audited internal access protocols.

We retain personal data only as long as necessary to provide our services and meet legal obligations:

• •Call Recordings & Transcripts: Stored securely in your account history to allow playback and job auditing. You can delete individual calls or recordings at any time directly in the mobile app.
• •Account Deletion: You may permanently delete your account and all associated caller records at any time within the app under Settings → Account & Security → Delete Account, or online via our dedicated deletion portal at hellobethel.com/delete-account.
• •Purge Timelines: Upon account deletion confirmation, all user credentials, telephone provisioning links, lead lists, voice recordings, and transcripts are permanently purged from active production databases within 48 hours. Billing history is archived strictly as required by applicable tax legislation.

Under Canadian and applicable international privacy legislation, you have the right to:

• •Access the personal information we hold about you and receive an explanation of its use.
• •Request correction of incomplete or inaccurate information.
• •Request permanent deletion of your account and associated customer records.
• •Withdraw your consent to ongoing data processing by closing your account.

We may update this Privacy Policy periodically to reflect technological improvements, operational changes, or legal requirements. Material updates will be highlighted via in-app notices or sent to your registered email address prior to taking effect. The “Effective Date” at the top of this page will always indicate the most recent revision.

If you have questions, feedback, or requests regarding this Privacy Policy or our data handling practices, please contact our designated Privacy Office: